We are looking for a Technical Support/System Engineer to work on critical infrastructure service that supports almost all IT processes of our customers.
What will you do:
Analyze and resolve L2 support cases in the EBM (Enterprise Batch Management) infrastructure
Escalate to the engineering team where appropriate
Consult development teams to setup, configure, deploy, and run their batch solutions
Support configuration, testing, and rollout of changes in the batch infrastructure
Monitor the batch infrastructure
On-call support (24/7 with weekly rotations) and shift-based work
Coordinate weekly activities between multiple teams
Reporting activities to management, providing ad-hoc needed reports by request
What we expect from candidates:
Unix/Windows support/system engineer, ideally with knowledge and experience in UC4 or other scheduling engines
Good spoken and written English
SQL and scripting knowledge
Database knowledge e.g. Oracle, DB2, and/or SQL Server
Customer friendliness
Ability to manage
Nice to have:
Azure (or other cloud solutions) basic experience
Mainframe/JCL/UC4 knowledge
What we offer:
Relocation bonus (1 gross monthly salary) - in case of relocation; visa support and coverage of all migration procedures, and coverage of family migration expenses.
Office in Nicosia (Cyprus) close to Athalassa National Forest Park.
Large kitchen that has access to the private rooftop with a wonderful view.
The opportunity to combine work from the office and remote work (work from the office is required only on «team days», approximately once a month).
Child's bonus (monthly allowance for each child).
International medical insurance (in-hospital and out-of-hospital treatment including covid coverage).
100% paid sick days (up to 10 working days per year).
10 working days for self-development and individual development plans that are carefully thought out with a technical expert/mentor.
English and German Language courses (online courses with the corporate teachers in groups depending on the starting level) and additional business English training.
Soft skills development training (facilitation, feedback, coaching, etc.).
Access to professional certifications (Azure, Oracle, Scrum Master, etc.).
Opportunity to participate in international workshops and business trips.
We look forward to getting to know you!
Please send all common information and you CV to our head recruiting team.
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